Unified Inbox
Work through support messages, service requests, and follow-up tasks in one thread-aware inbox. Keep the operational state visible instead of burying it inside siloed tools.
Platform overview
One communication stack for operations, not another pile of tools.
HexaVox organizes customer communication around tenants, roles, channels, and workflows. That means a business can manage domains, mailboxes, inboxes, alerts, voice routing, and AI from one operating model.
Domain & Mail Setup
Guide tenants through DNS records, mailbox setup, send-as credentials, IMAP/SMTP settings, and verification checks during onboarding.
HQ Provisioning
HQ admins can search tenants, create tenants, issue API keys, disable workspaces, and keep platform-wide operations consistent from a central admin layer.
Surfaces
What ships inside the HexaVox product.
Each surface is designed to reinforce the others, so a tenant can onboard once and operate across channels without rebuilding its control layer every time.
Email and mailbox operations
Provision tenant domains, create mailbox identities, manage thread views, support send-as setup, and provide DNS records directly to tenant admins during onboarding.
Threaded inbox views and mailbox Q&A
Mailbox credentials, IMAP/SMTP details, and autodiscovery guidance
Outbound headers and thread continuity support
SMS and operational notifications
Use HexaVox for verification flows, appointment reminders, account alerts, and customer support updates with recipient quality and policy clarity built into the public posture.
Transactional, service, and workflow-triggered messaging
Public messaging policy for infrastructure and trust reviews
Opt-out and suppression controls where message type requires them
Voice and call-center control
Run live voice handling from a dedicated call-center surface with queue coverage, callback workflow support, voicemail routing, and SIP-readiness for future telephony expansion.
Operator-focused live queue views
Setup drawer for routing, voicemail, and availability
Tenant-scoped SIP and provisioning groundwork
AI-assisted workflow
HexaVox AI helps teams compose, summarize, rewrite, classify, and answer mailbox questions while staying scoped to the current tenant and mailbox context.
Thread Copilot inside the mail experience
Ask Inbox for mailbox-aware retrieval and drafting
Compose and rewrite support for faster replies
Capability
HexaVox
Disconnected stack
Tenant onboarding
Communication channels
Trust review posture
Next move
If the job is customer communication, HexaVox is the control layer.
Start with tenant setup and domain verification, then expand into inbox operations, workflow messaging, and live handling without switching platforms.